Refund and Returns Policy - #CSSBook.pk - #Best Online Resource for CSS Exam Preparation

Certainly! Below is a Return and Refund Policy for cssbook.pk tailored for an online store selling books and study materials:

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Return and Refund Policy for CSSBook.pk

At CSSBook.pk, we strive to provide the best quality study materials to our customers. We understand that sometimes things don’t go as planned, and we want to ensure a smooth process for returns and refunds. Please carefully read our policy below:

1. Returns

We accept returns under the following conditions:
– Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 2 days from the date of delivery. We will arrange for a return and send you a replacement at no additional cost.
– Wrong Item Received: If you receive an incorrect item (e.g., wrong book or study material), please notify us within 2 days of delivery. We will arrange for the return of the wrong item and send you the correct one.

2. Refunds

Refunds are processed under the following conditions:
– Damaged or Defective Items: If a product is found to be damaged or defective and we are unable to provide a replacement, we will issue a full refund to the original payment method.
– Incorrect Item Received: If we send the wrong item and are unable to resolve the issue by sending the correct one, we will issue a full refund upon receiving the returned item.
– Refund Process: Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 2-5 business days.

3. Non-Returnable Items

The following items are non-returnable:
– Digital Products: Digital products like eBooks, online courses, or downloadable content are non-returnable once purchased.
– Opened Items: Products that have been opened or used (e.g., books with visible damage or markings) 

4. How to Return an Item

1. Contact Us: Send an email to [email protected] or call our customer service at [+92-312-4474047 ] within 2 days of receiving the item. Provide your order number and details about the item you wish to return.
2. Return Instructions: We will provide you with the return address and further instructions.
3. Pack the Item: Ensure the item is securely packed in its original packaging to avoid damage during return shipping.

5. Shipping Costs for Returns

– Returns due to our error: If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover the return shipping cost.
– Returns for other reasons: If you are returning an item due to a change of mind or personal preference, you will be responsible for the return shipping cost.